At this point, Canvas reports have been generated with a few small issues: - secondary email will be missing from reports - accademic standing will be missing from reports - advisor info will be missing from reports
The above data points come from exports generated by Colleague that were not generated properly.
We will be reviewing reports in the morning to confirm the generated correctly over night. Additionally, we will be adding improved error handling that should allow us to use stale data from Colleague if the current data is unavailable to us.
Posted Aug 03, 2021 - 16:44 EDT
Update
Report generation is continuing without incident, but it has not yet completed. We will update this incident again soon.
Posted Aug 03, 2021 - 16:34 EDT
Monitoring
We began the Canvas data import job around 12:05 PM and are actively monitoring the process.
The import job and subsequent report generation usually takes 3-5 hours. We will provide an update if we encounter any additional issues, otherwise, we will update this incident when the report generation has completed.
Posted Aug 03, 2021 - 12:35 EDT
Update
We are pursuing another workstream to prevent imports from failing, this work will be deployed shortly and at that point, we will run the imports again.
Posted Aug 03, 2021 - 11:49 EDT
Update
Our initial attempts at re-running the import have failed. We are reviewing the failure reason and determining the next course of action to resolve it. We will provide another update within 60 minutes.
Posted Aug 03, 2021 - 10:53 EDT
Identified
We have identified what we believe to be the root cause of the issue with our reports and the enrollment dashboard.
We are re-running the data export process from Canvas, this can take several hours, we will continue to update this incident as the export progresses and reports being to generate.
Posted Aug 03, 2021 - 10:14 EDT
Investigating
We are aware that the Custom Canvas reports we generate are not returning data. This also impacts the "Show Enrollments" screen for a specific student.
We are investigating the root cause and will provide an update when we have identified the problem.
Posted Aug 03, 2021 - 10:12 EDT
This incident affected: Canvas (Canvas Reports (Custom Champlain)).